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DonalLally's avatar
DonalLally
Explorer | Level 3
1 year ago

Credit Card stolen and used to pay for a Dropbox subscription.

My mother's credit card has had to be re-issued to her following a call from her bank asking her if the amount charged is actually from her as it was flagged on the system as suspicious. She told the...
billing
cancellations
downgrade
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey DonalLally, I just created a ticket on my end for you. 

 

Please reply back to me, and we'll take it from there.

 

Thanks! 

  • DonalLally's avatar
    DonalLally
    Explorer | Level 3
    1 year ago

    The card itself has been flagged by the bank as suspicious and contacted her already and froze the card when they found out it was not her that bought this subscription. Then they issued her a new credit card today, but again, Dropbox tried to pull money from her account flagging, then the bank froze her new card.

     

    What I want to happen is for the transaction to be voided/stopped/deleted/removed so any further new cards she gets from the bank will not be flagged because of this transaction for a dropbox subscription made by some stranger who stole the card.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey DonalLally, did you get to check your Community-linked email address for my email? 

      • DonalLally's avatar
        DonalLally
        Explorer | Level 3
        1 year ago

        Hi Megan. I did just now. It was mixed in with other emails from dropbox I just missed it

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