Critical Billing Error: Double Charge, Account Downgrade, No Resolution.

Hey Oleksii Ug​, let's jump right into this! 

First of all, I'm so sorry to hear about that, I'll try to help as much as I possibly can.

I went through the active ticket you have with our agent, Rachel and I'd also like to suggest that you continue troubleshooting with her. That is because she has more specialized tools, and account visibility in order to help with your request.

While we investigate this, you might also need to check in with Google about one of your charges. We'll do the best that we can to assist with this, however keep in mind that when you upgrade your Dropbox account in-app using your mobile device, your subscription is administered by the app store platform, not directly from Dropbox.

In any case, I'll ask the agent to possibly escalate your case, just to exhaust all of our options, and see if there's any way for us to help. I can't make any promises, but I'd like for us to try as much as we possibly can.

If you need something else, please let me know and I will be more than happy to guide you every step of the way.