Critical Billing Error: Double Charge, Account Downgrade, No Resolution.

Ticket #25597451: Formal Rejection of Premise & Final Refund Demand

Dear Wren,

Thank you very much for your detailed investigation and, most importantly, for successfully restoring my 2TB Dropbox Plus service. I sincerely appreciate your help in resolving the service disruption caused by this issue.

However, I must still formally address the root cause of the problem—the double billing—and respectfully reject the premise that the $14.39 USD stream is the correct one.

1. Technical Responsibility and Chronology

I pay Dropbox for a service. Whether that transaction is processed via the Dropbox website or via Google Play (your authorized payment processor) is a technical detail for Dropbox to manage.

• The Original Subscription (The one I wish to keep): My subscription paid via Google Play (324.99 UAH) is the original, long-standing, and financially beneficial subscription that I have maintained since approximately 2020.
• The Duplicate Charge (The one I require a full refund for): The stream you listed ($14.39 USD) is the unauthorized duplicate that began much later, in July 2024. When the direct payment was created, Dropbox failed to recognize and terminate the existing, original Google Play subscription.

2. Final Demand for Refund

I demand a FULL REFUND for ALL charges collected via the unauthorized duplicate $14.39 USD stream (starting July 2024).

I request that the Payments Management team find the technical solution to refund the duplicate stream without impacting the continuity of my original Google Play subscription (324.99 UAH).

I ask that you escalate this matter to your superior or the VP of Billing for final authorization. I require a definitive plan for the refund by the end of this week.

Sincerely,

Oleksii [removed per the Dropbox Community Guidelines]