Critical Billing Error: Double Charge, Account Downgrade, No Resolution.

"Hello Hannah,

Thank you for the update and for confirming that the priority of my ticket has been raised. This is excellent news, and I truly appreciate the community team's assistance.

I want to emphasize that I have always been proud to be a long-term user of Dropbox since 2012. Dropbox is a superior product, and my only goal in raising this complaint is to ensure this catastrophic billing system failure does not affect other loyal customers.

I have provided our Payments Specialist, Wren, with all the necessary details, including the proof that the $14.39 USD stream is the unnecessary duplicate and the formal demand to preserve my original, financially beneficial Google Play subscription.

I look forward to the "soonest possible" reply from the specialized team to authorize the full refund for the duplicate charges and finally close this matter.

Thank you again for the escalation.

Best regards,

Oleksii [removed]"