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Oleksii Ug's avatar
Oleksii Ug
Explorer | Level 4
2 months ago

Critical Billing Error: Double Charge, Account Downgrade, No Resolution.

Critical Billing Error: Double Charge, Account Downgrade, No Resolution (Ticket #20251003000574) Question or Issue Hello, I am seeking assistance from the community and Dropbox staff regarding a ...
billing
downgrade
Dropbox Plus
Payments
Plans
Refunds
Oleksii Ug's avatar
Oleksii Ug
Explorer | Level 4
2 months ago

Hello team,

Just a final update for the community team and moderators:

I have formally rejected the final decision provided by the Payments Specialist (Wren) regarding the duplicate billing and the enforced cancellation of my original plan.

I have demanded immediate escalation to the VP of Billing to resolve this systemic error.

I am awaiting confirmation that the case has been successfully escalated above the Payments Specialist level. Thank you for raising the priority of my ticket. I hope this issue can be resolved quickly at the management level."

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