Forum Discussion

sdelorey's avatar
sdelorey
New member | Level 2
3 years ago
Solved

Do I get a pro-rated refund, while upgrading?

Hello, I am a basic user currently, but am upgrading.  One plan is yearly at around $120 and the next is $220 ish.  If halfway through this year, I find I need the higher tier plan, do I get credit...
billing
Payments
Plans
upgrades
  • Mark's avatar
    Mark
    3 years ago

    Hi sdelorey 

     

    You'd get a pro-rata credit (worked out to the day). I upgraded from one to the next recently and only paid a few cents as I'd not realised my billing date was so close.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi sdelorey 

 

You'd get a pro-rata credit (worked out to the day). I upgraded from one to the next recently and only paid a few cents as I'd not realised my billing date was so close.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!