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Forum Discussion
Double-billed out of the blue, apparently for 19 months.
Dropbox Plan
Plus
Payment Method
Credit Card
Question or Issue
In reviewing my credit card statements, I have learned that I have been double-billed by Dropbox since February 2024. I have an annual subscription which I renew every April. In February 2024, monthly payments also began to appear on my credit card bill in the amount of $17.91 Canadian. This is an overpayment of $340.29 (so far).
I attempted to submit a request on your form for a refund, but unfortunately, despite prompting me for a "postal code" (which suggests you know I live in Canada), your refund form requires me to enter digits only for my postal code -- which is impossible to do, because Canadian postal codes are alphanumeric.
In reviewing community posts, it appears double-billing is a common occurrence. I would like this resolved, now, with a full refund. Thank you.
2 Replies
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- Megan
Dropbox Community Moderator
Hey AllanInCanada, thanks for posting here!
I just into our system and I can see that you've successfully reached out to our Support team about this.
Hang tight, and an agent will reply back to you, in order to investigate your case.
Don't hesitate to get back to us if anything comes up.
- Mark
Super User II
In reviewing community posts, it appears double-billing is a common occurrence.
The only way that Dropbox can double bill is if you have two accounts - as has always been the case on here (i.e. sorry to be direct but user error). There is no way for it to charge one account twice.
As you have a paid account, however, log a ticket at http://www.dropbox.com/support via your already paid account to get help. They should be able to trace the second account and help you stop payments on it etc
