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Forum Discussion
Timeless_777
2 months agoNew member | Level 2
Double charge for my Dropbox subscription. Will I get a refund for one of them?
Dropbox Plan
Plus
Payment Method
Credit Card
How did you upgrade?
Directly through the Dropbox website
Question or Issue
On 3rd Nov 2025, I updated the credit card details for payment, and the update and payment were successful.
But on 6th Nov 2025, I received an email saying Renewal Payment failed, need to update and pay again. After I updated this time, I received the receipt.
Now, my Bank Statement shows 3rd Nov and 6th Nov also deducted $129.47, which means that I have a double payment for the subscription period 1/11/2025 to 1/11/2026.
May you help me check if the 3rd Nov Payment will be refunded or not? and I will contact the Bank at the same time.
Thank you.
1 Reply
- Rich2 months ago
Super User II
Timeless_777 wrote:
May you help me check if the 3rd Nov Payment will be refunded or not?
You need to contact Support directly. To do so, visit the following page:
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