We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

jeasyofficial's avatar
jeasyofficial
New member | Level 2
3 years ago

dropbox has stolen my money

I paid for plus for dropbox they taken it from my bank account and is still telling me I need to upgrade. I need this fixed asap I can not work without dropbox.

 

I can't get in touch with dropbox cause that's all from "upgraded" accounts which is ridiculous 

 

I WANT MY PLAN ASAP NOW

Billing
Dropbox Plus
Payments
Plans
upgrades

1 Reply

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jeasyofficial, let’s have a look together. 

     

    As a first, can you please clarify whether you upgraded your Dropbox account directly from our website or the App Store/Play Store?

     

    Also, does the transaction appear as complete on your bank statement or pending still? 

     

    Keep me updated!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!