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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey all, I hope you're doing well!

If you're still facing this, would it be okay if I send you an email, so we can have a closer look together? 

Let me know!
Gankrish2018's avatar
Gankrish2018
Explorer | Level 4
5 years ago
Yes please email
  • prathz79's avatar
    prathz79
    New member | Level 2
    5 years ago

    Facing the same problem, none of the payments are going through as dropbox does not have any option for a OTP authentication. Look into this matter on priority, else will have to look for alternative providers. Thanks

    • suranadivya's avatar
      suranadivya
      New member | Level 2
      5 years ago

      Hi

       

      I am facing the same issue. I chatted with your support and they mentioned it is some engineering issue (which I doubt). Please guide. My monthly renewal has already failed. 

       

      Thanks

      Divya

  • alberttjohn8's avatar
    alberttjohn8
    Explorer | Level 3
    5 years ago

    I am facing the same issue. I chatted with your support and they mentioned it is some engineering issue (which I doubt). Please guide. My monthly renewal has already failed. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Hi all, sorry to jump in. 

      alberttjohn8 , do you have a ticket number perhaps from your communication with our support? I would like to have a look into it as well, if that is OK with you. 

      Muthuindia , if you still have the same issue, I could send you a message over to the email address that is linked to your Community profile and check this. 

      Cheers!

      • Muthuindia's avatar
        Muthuindia
        New member | Level 2
        5 years ago

        Yes Nancy. Please send me an email to dicuss this please.

         

        Regards,

        Muthu

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