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Forum Discussion
Dropbox India - Renewal Failed
Hello from India!
Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.
I've tried with multiple cards and received this error message:
Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.
Please help!
Thanks.
100 Replies
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Because of RBI Guidelines Dropbox and other International payments are not processed. Is there a work around?
- Anybody got any solution
- I raised a ticket and they extended my plan for 1 more month till the issue is sorted.
- Hi, I am facing the same issue but my renewal is already past due. I am informed by my bankers that due to recently introduced Central Bank regulations, banks in India can process auto-debits only if the merchant is register with RBI (the central bank) for auto-debits. I am informed that Dropbox is not registered and hence when I try to make payments, the bank is unable to process it.
I am also informed that single payments are allowed to unregistered merchants. But Dropbox has no facility to accept one-time payments. I am stuck between a rock and a hard place. I am facing the same issue. I chatted with your support and they mentioned it is some engineering issue (which I doubt). Please guide. My monthly renewal has already failed.
- Nancy
Dropbox Community Moderator
Hi all, sorry to jump in.
alberttjohn8 , do you have a ticket number perhaps from your communication with our support? I would like to have a look into it as well, if that is OK with you.
Muthuindia , if you still have the same issue, I could send you a message over to the email address that is linked to your Community profile and check this.
Cheers! Yes Nancy. Please send me an email to dicuss this please.
Regards,
Muthu
- NancyHey Muthu, l have sent you a new message! You can check your email address when you have free time.
Have a great weekend ahead! - Hello, I am from India and I am facing the same issues as other folks on this thread. Due to the changes in RBI guidelines in India, I am unable to renew my Dropbox subscription. Does anyone have a solution?
- HannahHey Rmahashabde, thanks for the comment here.
Do you mind if I reach out to you via email, so we can look into this more closely?
