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Dropbox is asking me to upgrade, but I'm already upgraded?
DropBox asking to upgrade but i am already upgraded?
I paid for DropBox Plus on 25th March 2025 with Transaction ID: [removed] with my [removed] but DropBox thinks I am still on the Basic Plan??
Thanks for the screenshots! Appreciate it. I’ve gone ahead and removed your personal info in the meantime, since this is a public forum.
However, if you compare the two email addresses on both your devices, there’s a dot added to the email address on your desktop app.
What you can do, in this case, is log out of your desktop app and use the exact same email address you see on your iPhone’s mobile app to sign back in on your computer. You should be seeing your paid account on both devices after that.
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I've been working away ...
DropBox on my iPhone sees my Plan as "Plus" but DropBox on my Windows-11 Laptop shows my Plan as "Basic" ... both iPhone and Laptop login using same email address
- Nancy
Dropbox Community Moderator
Hi from me too, rocketmav! Can you please use your transaction ID on our lookup page and let me know if the email address you see in the results is the EXACT same as the one you see on your Dropbox account here? Keep in mind that even a dot or another character in one of the two emails means they’re different and you’re being billed for another Dropbox account.
If you receive any kind of errors though, please clarify that, too.
This is really important for us to know; otherwise, we won’t be able to guide you much further unfortunately.
why do i need to do this ... as its working perfectly on my iPhone ... just not on another device (my Windows-11 Laptop) ???
The Transaction ID was [removed per Community Guidelines] on 25th March 2025 paid on my MasterCard
- Nancy
If one device is showing a paid subscription and the other one a free Basic account, then these two devices are most likely not logged in to the same Dropbox account.
Our lookup page will help us verify that and go from there.
here are two screenshot - one from Laptop and the other on my iPhone
it won't let me upload screen shot from my iphone?
- Nancy
Thanks for the screenshots! Appreciate it. I’ve gone ahead and removed your personal info in the meantime, since this is a public forum.
However, if you compare the two email addresses on both your devices, there’s a dot added to the email address on your desktop app.
What you can do, in this case, is log out of your desktop app and use the exact same email address you see on your iPhone’s mobile app to sign back in on your computer. You should be seeing your paid account on both devices after that.
What a star you are Hannah ...
- Nancy
Glad I could help you! 😊
If you need something else, I’ll be right here.
