Forum Discussion

DRJ22's avatar
DRJ22
New member | Level 1
11 months ago

Dropbox just charged me £199 for an automatic upgrade; all contact options are grayed out.

Hi all - I was recently sent some files by another user on Dropbox, I think they tried to share a folder with me. As the files were over 2GB in total I wasn’t able to view or download them… every tim...
billing
cancellations
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey DRJ22! Thanks for posting this on our forum. 

You didn’t, by any chance, upgrade your Dropbox account via the iTunes/Google Play apps on your mobile device, correct? If you’re not 100% sure, please also check your bank statement where your Dropbox charges appear.

In case this is about direct Dropbox charges though (via www.dropbox.com), I can open a ticket for you and contact you at the email address you see here.

Let me know what you find.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!