Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums.

I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. 

When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.

Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.

 

Thanks,

Locura

cancellations
Dropbox Plus
Plans

37 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Locura53, thanks for bringing this to our attention.

     

    Can you just confirm to me that these are the steps you followed in order to cancel the trial?

     

    Thanks!

  • Locura53's avatar
    Locura53
    Explorer | Level 3
    4 years ago

    Hannah,

     

    Indeed, I went to the "Manage your subscription" tab in the Dropbox Android app to then reach the cancellation page.

     

    Thanks for replying,

    Locura

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Locura53, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab?

  • Locura53's avatar
    Locura53
    Explorer | Level 3
    4 years ago

    Hello,

     

    My plan reads Dropbox Basic, but above it says:

    Dropbox Plus trial

    Your free trial of Dropbox Plus will end on May 31, 2022. If you don’t cancel your free trial by then, you will be billed for your Dropbox Plus subscription.

    Does this entail that the trial is set to end on the 31st, or is it still set to bill me?
    Whatever can be done would be appreciated.
     
    Thanks,
    Locura
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Locura53, happy Friday! 

     

    Would it be okay for me to reach out to you via email, in order for us to take a closer look into this? 

     

    Keep me posted! 

  • Locura53's avatar
    Locura53
    Explorer | Level 3
    4 years ago

    Hello,

    I honestly gave up on this out of frustration back then, but I unfortunately realize the payments don't go away with it. I'm more than willing to reach out via e-mail now, if someone is still able to reach me after all this time.

     

    Thanks,

    Locura

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Locura53! 

     

    Just sent you an email. I'll be happy to see you there. 

     

    Cheers!

  • dynn's avatar
    dynn
    Explorer | Level 3
    4 years ago
    hi I'm having this exact same issue with my subscription.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey dynn, thanks for posting about this on our forum.

     

    Can you also send me a screenshot of what you see here?

     

    Besides that, can you upload a screenshot of what you see when visiting your Google Play account?

     

    Thanks a lot!

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