Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

cad1's avatar
cad1
Explorer | Level 4
5 months ago

Dropbox Plus subscription not reflecting even after payment is showing completed under billing

  Dropbox Plan (Plus) Payment Method (Card) How did you upgrade? (directly through the Dropbox website) Question or Issue Hi, Dropbox Plus subscription is not reflecting in my...
billing
Dropbox Plus
upgrades
cad1's avatar
cad1
Explorer | Level 4
5 months ago

Yes it is showing basic and it shows receipt with the payment completed for Dropbox Plus (07/10/2025 to 07/10/2026)

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Where is it not detecting it? Computer or a mobile?

Have you tried restarting machine? Or on a mobile device to redetect the payment?

What is your ticket number?

  • cad1's avatar
    cad1
    Explorer | Level 4
    5 months ago

    I am using it on a web browser dropbox.com on my PC.

    Here's my ticket ID #25448961

    I have tried logging out and log in again. I have tried logging on a different device but still the same.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hey cad1​ - thanks for sharing your ticket ID with us. 

      I was able to locate it in our system and passed your comments on to the expert who's looking into your case.

      They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!