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Peter R.27's avatar
Peter R.27
New member | Level 1
10 years ago

Dropbox stealing my money from Paypal!

Dropbox have stolen $199 from my Paypal account!  My billing cycle isn't until August, and the annual charge is only $99.  But for some reason they have taken $199 at the beginning of the year!  And ...
Payments
Peter R.27's avatar
Peter R.27
New member | Level 1
10 years ago

Thanks for your sarcastic reply.  As I said in my message, but I guess you didn't read, I have tried emailing them (pretty much every day for the past 12 days) and posting support queries via the website.  None of these are being replied to.  Of course, there are no actual phone numbers that I can use to contact them on either.  I've tried appealing to Paypal, but as the arrangement is set-up via a recurring billing agreement, they have refused to accept a claim.  So it is in the hands of the bank now, who require me to start action in order to feel comfortable joining the claim.  Without any way of contacting someone at Dropbox, I have no further avenues to explore.

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