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aarqu001's avatar
aarqu001
New member | Level 2
5 months ago

Dropbox still billing me after I've downgraded to the Basic plan.

Dropbox Plan Basic Payment Method Credit card How did you upgrade? N/A Question or Issue I used to have a paid subscription for Dropbox and downgraded a while ago but I only just noticed that...
billing
Dropbox Basic
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey aarqu001​, I'd be more than happy to help!

Can you try to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

aarqu001's avatar
aarqu001
New member | Level 2
5 months ago

Hello, 

Thank you for your reply. I created an anonymous help ticket as you suggested and the ticket number is #25372535

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey aarqu001, thanks for that! 

    I was able to locate your ticket number. An agent will start working on your case as soon as possible. 

    If you need anything else, just give me a shout. Thanks!

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