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Forum Discussion
Fraud - account charged without permition or upgrade
Hi,
On the 22 March, my account was charged 119,88€ which was not made or approved by me. I have a basic plan of 2GB and last time I used my account was 9 years ago.
I checked and it seems that I am still on a basic plan of 2GB. Since I did not approve this transaction or was given an upgrade, I do not understand why I was charged?
Can anyone please help!!!
On the 22 March, my account was charged 119,88€ which was not made or approved by me. I have a basic plan of 2GB and last time I used my account was 9 years ago.
I checked and it seems that I am still on a basic plan of 2GB. Since I did not approve this transaction or was given an upgrade, I do not understand why I was charged?
Can anyone please help!!!
4 Replies
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- Mark
Super User II
Dropbox cannot process a payment unless somebody has put your details in to Dropbox's systems. Its simply impossible. So, if you are sure it wasnt you then you need to contact your bank to say your card is compromised, get it stopped and a new one issued.
- I did not authorise any charge. The charge was made over paypal. I contacted paypal and they said that there was no unauthorized use.
- Mark
So PayPal are saying that you did it. If you didnt you need to go back to them because your account is at risk - if they are buying things here they are going to do it elsewhere.
If you DID do it then you need to follow https://help.dropbox.com/plans/refund
This literally just happened to me. I changed the dispute to services not received through PayPal and it should take 5 days to review. Have you had any luck with your situation? My acccount was inactive at the time I was charged. Logging in shows a basic plan. I think DropBox is scamming people based on the amount of comments on their own community board with the same issue.
