Forum Discussion

Lyopon's avatar
Lyopon
New member | Level 2
3 years ago

Free trial canceled , but no confirmation and money deducted.

I upgraded to the free trial (30 days), canceled it just a few hours later. Correct via manage plan and "Cancel trial". This is three days ago. I still haven't received a cancellation confirmation em...
billing
cancellations
Dropbox Pro
Payments
Plans
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Martanilsson04, sorry to hear about this.


Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system? 

 

While we're at it, have you tried using our self served look up tool to identify the email address that's associated with the charge in question?

 

If the charge for your upgrade is still in a pending state, you might need to contact your bank. 

Martanilsson04's avatar
Martanilsson04
Explorer | Level 3
3 years ago

My ticket id is 21868799. I have tried the self services, but I didn’t get a transaction id. Especially not since I didn’t receive any reciepts what so ever. But money was deducted and my account was upgraded. I immediately cancelled the plan, and just got an email saying I disbanded the team, and then my account was back to basic plan.

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