Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sirus713's avatar
Sirus713
Explorer | Level 3
2 years ago
Solved

GooglePlay won't let me change my subscription type.

I'm suck with 2tb for now, woth no way to upgrade through google play app
billing
Payments
Plans
upgrades
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for clarifying, Sirus713, and sorry for jumping in. 

     

    I can see you’re already in touch with our support team regarding your request. I’ve left them an internal note in the meantime, so that they can also check out your convo here and further help.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Thats probably a conversation to have with Google Play. However, to use the website you need to cancel on the play store, wait for downgrade and then upgrade here on Dropbox.com

Sirus713's avatar
Sirus713
Explorer | Level 3
2 years ago
I'm locked into a 1 year subscription
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sirus713, let's see what we can find together about this! 

     

    It's not entirely clear to me what you wish to achieve on your end, would you mind clarifying? 

     

    Do you wish to change your plan type, or simply cancel the existing one? 

     

    Let me know more! 

    • Sirus713's avatar
      Sirus713
      Explorer | Level 3
      2 years ago
      I am looking to get a larger dropbox. 2tb is not enough space for me. I need 5-9tb so a business plan is probably best for me. I have already paid for a year of Plus and google tells me when I cancel that it will take affect in 1 year aug, 9 2025.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying, Sirus713, and sorry for jumping in. 

         

        I can see you’re already in touch with our support team regarding your request. I’ve left them an internal note in the meantime, so that they can also check out your convo here and further help.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!