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Forum Discussion
Haven't received my prorated refund after joining a Dropbox team
My Dropbox Plus subscription was automatically canceled after being accidentally merged with a Dropbox team account. I have not yet received a refund of $105.43 for this canceled subscription.
Could you please assist me with this issue or let us know how much time it will take to refund? I would also appreciate it if you could help revert my subscription back to Dropbox Plus.
3 Replies
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- Hannah
Dropbox Community Moderator
Hi there, Adminhb1, thanks for reaching out to our Community.
When did you join the Dropbox team, which cancelled your Plus subscription?
If it was during the weekend, it would make sense if the money hasn't returned to your account yet, but it should happen soon, now that the new week has started.
As for your plan, I'm afraid we can't change it for you.
If you don't want to be a member of this Dropbox team, you'll need to ask the admin of the team, to remove you and convert your account back to a free individual one.
Once that's done, you should be good to re-upgrade to your preferred personal plan.
I hope this helps, but let me know if you have any questions!
Hi Hannah,
It was cancelled today. Can you please let me know the usual time for a refund?
