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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hi @Daneshia94, thanks for reaching out to us. 

    I moved your post to this thread, where other users have had this question. 

    Whenever you have a moment, have a look at what is mentioned and let me know if you have any trouble along the way. 

    Cheers!
  • sgaurav's avatar
    sgaurav
    New member | Level 2
    5 years ago
    I just try to cancel my free trail but it’s going around and around
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi sgaurav, wish you a wonderful Monday! 

    Have you tried out these steps in order to cancel your trial? 

    Also, when you say around, do you mean the website is not able to process it? 

    If so, I'd suggest trying out a different browser, and seeing if you're able to succeed there. 

    Let me know how it goes.
  • katyfildara's avatar
    katyfildara
    New member | Level 2
    5 years ago

    Hi there I signed up for a free trial and was unable to cancel it before the subscription was charged. I understand that this months fee cannot be refunded but I cannot see the subscription ANYWHERE either on my laptop or mobile device to cancel it. Can anyone help.  When I check the plan on my mobile it states its already a basic plan, (I cannot find it on my laptop which makes me consider I more than likely signed up on my mobile and according to the info online you need to cancel on the device you signed up on)  But the subscription has been charged and withdrawn from my bank account 😞

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi katyfildara, thanks for posting and sorry to hear about this.

    Would it be okay for me to reach out to your Community linked email? 

    I'd be happy to look deeper into this for you.

    Let me know. 

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