How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel two subscriptions.

It is beging charged to our company creditcard and we don't have access to the account nor do we no to which emails they are connected.

I tried reaching out to dropbox, but haven't gotten any answers.

Thanks in advance!

Hey SebastianLed, thanks for joining our Community.

When you reached out to our support team about this, did you receive some kind of automated response with a ticket number that you can give us?

If not, can we send you an email on our end?

Hannah I didn't get an auto response. Please contact me via mail. Do you need my mailaddress? 

No need, Sebastian, I just sent you an email, so we'll continue there! 🙂

Hannah Great! Hope to hear from you soon.

Have been longtime Dropbox cust.a couple of months ago an auto payment for $119 ? Appeared. On my checking acct. I have changed computers and do not want to continue Dropbox. I would have to research the specifics. You should have information since you automatically withdrew money. My name is [removed]. Don’t have access to acct n

[personal information removed per the Community's Guidelines]

Hey William D, have you reached out to our support team about this?

If not, you can do so through this page.

Hi,

Years ago I bought a Dropbox subscription with an email account that no longer exists. Can I please get some help cancelling this account, as I am still getting billed every month.

Thank you

We also have this issue. Can you also help us?

We need help with this same issue.