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How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?
Thanks in advance!
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Hi Megan,
please go ahead to email me! thanks for your kind assistance!
Hello.
Someone is using MY BANK DETAILS for THEIR account. 119€ anually I have been spending hours trying to reach a PERSON from dropbox, but I can only "talk" to a chatbot, who is of NO HELP.
The person, who is using my account is nit replying and I'm not willing to sponsor her.
How can I make this stop???
Please someone HELP ME with some useful information.
- Megan
Dropbox Community Moderator
Hi PETRANEEDSHELP, I'd be happy to help with this!
Can I send you an email, in order for us to have a closer look?
Keep me posted!
- I would like to cancel my subscription I have tried on both the app and website to cancel it, which I wasn’t able to do and I have also spoken to your support team which says my problem has been solved but has not as I’m still being charged.
Hi we have been charged $239.56NZ dollars for an account we would like to close. However it is associated with an old email address that no longer exists and i have been going around in circles all morning - at least 2 hours. They try and send a pin code to old email address (despite me telling robot chat it doesnt exist anymore) i need them to use my new email address to send pin to. We also have a dropbox Basic account which there is no charge for against my new email address. Frustration is building to say the least!!!! any help would be appreciated
- Rich
Super User II
allanaust wrote:
Hi we have been charged $239.56NZ dollars for an account we would like to close. However it is associated with an old email address that no longer exists ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
We are having the same issues with our company credit card. We have 6 unauthorized accounts and don't have access to any of them. They seem to have been opened by a former employee. Please help us cancel these accounts.
