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joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Refunds are only given where legally required. You will need to send in proof of cancellation.

     

    You will need to contact Support at www.dropbox.com/support and ask for help.

  • abialkowski's avatar
    abialkowski
    New member | Level 2
    2 years ago
    Hello!

    My Google account was recently hacked and I was unable to cancel my free trial in the given time. I was hoping to receive a refund and that this is eligible.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    The only people who can help are at www.dropbox.com/support. 

     

    However, refunds are only issued where there is a legal requirement to do so. 

  • JohanVenter 's avatar
    JohanVenter
    Explorer | Level 3
    2 years ago

    I need all my money refund back in my account quickly now R1500. I did not know was there. Please help me cancel and refund my money. Please whatsupp me [email removed as per Community Guidelines]. I am deaf person and disabled people 💔 💔 😭 😭 🙏 🙏

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JohanVenter  , let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    If you face any issues, and struggle to open a ticket, I'll be more than happy to open one on my end for you.

     

    Let me know more!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JohanVenter  - sorry to  jump in here, but did you get the chance to follow Megan's suggestion yet?

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