Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

497 Replies

Replies have been turned off for this discussion
Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI there farrtalk  - sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally?

     

    Thanks! 

     

    PS: Please avoid posting personal information on the Community in the future, to better align with the Community's Guidelines. 

  • Eatsmartsup's avatar
    Eatsmartsup
    New member | Level 2
    3 years ago

    I did not parchisng the Dropbox app pl refundable my payment

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If you did not give your card details to Dropbox then you need to speak to your card company as somebody has defrauded you. 

     

    Otherwise, if you did, and you forgot to say cancel a trial have a read of https://help.dropbox.com/plans/refund

  • romosan89's avatar
    romosan89
    New member | Level 2
    3 years ago

    Hi, I registered fot trial of Dropbox Plus. I was surprised, that I was immedietly charger. Is there any option to refund?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    romosan89 wrote:

    Hi, I registered fot trial of Dropbox Plus. I was surprised, that I was immedietly charger. Is there any option to refund?

    If you were charged when you signed up, then you didn't sign up for a trial. You started a new subscription. You can try reaching out to Support but typically, refunds are only provided when legally required (UK cooling-off period, etc.).

     

     

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • romosan89's avatar
    romosan89
    New member | Level 2
    3 years ago

    Thank you veru much. I am certain, that I used 30 day free trial button. I'll try to contact Dropbox support tomorrow.

  • Isiah Villare's avatar
    Isiah Villare
    Explorer | Level 3
    3 years ago

    Hello 

     

    I've had a similar situation. I meant to cancel my subscription however, I found a charge for my account. I have been trying to contact Dropbox to no avail. Finally found someone to contact and was wondering what can be done about it.

     

    Kind regards

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Isiah Villare! I hope you're doing well. 

     

    Since this thread is about Dropbox Sign charges, can you please clarify for me if you've been billed for a Dropbox plan or a Dropbox Sign subscription instead? 

     

    That'll help me assist you further.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!