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Forum Discussion

Jennychni_5891's avatar
Jennychni_5891
New member | Level 2
2 years ago

How can I cancel my subscription and get a refund for it?

Hi I am Jenn,    I could not turn off the subscription and did not get to check my email to read the reminder in time. I have stopped using Dropbox near to a year, I still have files in my Dropbo...
billing
cancellations
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swigyfood's avatar
swigyfood
Helpful | Level 6
2 years ago

I was charged for the Dropbox Basic Plus annual fee on 23/7/24 despite not using the service for nearly a year and facing issues with stopping the auto-subscription. I request assistance in canceling my subscription, getting a refund, and deleting my account. Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey swigyfood! Did you upgrade your Dropbox account directly via our website, or your iTunes/Google Play account? 

     

    Let me know and we’ll go from there.

    • swigyfood's avatar
      swigyfood
      Helpful | Level 6
      2 years ago

      Hello Nancy Yes I upgraded my Dropbox account directly via the website.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying, swigyfood. In this case, I’d suggest following these exact steps to open a ticket with our support team. They’ll look into this and further assist.

         

        Feel free to send me your ticket number here, as well.

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