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Forum Discussion

Jennychni_5891's avatar
Jennychni_5891
New member | Level 2
2 years ago

How can I cancel my subscription and get a refund for it?

Hi I am Jenn,    I could not turn off the subscription and did not get to check my email to read the reminder in time. I have stopped using Dropbox near to a year, I still have files in my Dropbo...
billing
cancellations
downgrade
Payments
Refunds
swigyfood's avatar
swigyfood
Helpful | Level 6
2 years ago

Hello Nancy Yes I upgraded my Dropbox account directly via the website.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying, swigyfood. In this case, I’d suggest following these exact steps to open a ticket with our support team. They’ll look into this and further assist.

 

Feel free to send me your ticket number here, as well.

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