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Forum Discussion

Jennychni_5891's avatar
Jennychni_5891
New member | Level 2
2 years ago

How can I cancel my subscription and get a refund for it?

Hi I am Jenn,    I could not turn off the subscription and did not get to check my email to read the reminder in time. I have stopped using Dropbox near to a year, I still have files in my Dropbo...
billing
cancellations
downgrade
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Jennychni_5891! I hope you’re doing well. 

 

Since this is related to a billing request, it’d be better to have our support team look into this directly. 

 

To do this, you can go to this page and select your preferred contact option (based on your current plan), in order to reach them. Please send me your ticket number here afterwards, as well. 

 

Let me know how it goes.

Clara22's avatar
Clara22
New member | Level 2
2 years ago

Hi Nancy,

you ask to follow a page without any human behind.

I have same problem: I have a ticket which I cancelled my suscribed and still DropBox take my money on my account.

I can't find any place to contact them and ask a refund.

 

Thank you for your help and sorry for my english 😉

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Clara22 wrote:

    I have same problem: I have a ticket which I cancelled my suscribed and still DropBox take my money on my account.

     

    What is the ticket number?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Clara22! If you follow the steps I linked here while NOT being logged in to any Dropbox account, your case should be handled by one of our agents directly. 

     

    I was able to locate your ticket in our system in the meantime and I can see a member of our support team has replied back to you. Please check their response, when you get the chance.

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