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How can I cancel my subscription?
Dropbox Plan My plan is Dropbox basic. Payment Method Credit card How did you upgrade? directly through the Dropbox website
Question or Issue I want to cancel my Dropbox subscription. I canno...
Have you followed https://help.dropbox.com/plans/downgrade-dropbox-individual-plans ?
or a phone number for customer service
There isnt one so please dont fall for online scams. Same as there is no written postal service to do this via.
Actually my subscription is the plus plan, I'm being billed $13.07/month. I want to cancel.
- Mark
Super User II
Actually my subscription is the plus plan, I'm being billed $13.07/month. I want to cancel.
Have you read the link I sent? That tells you how to do so.
- Megan
Dropbox Community Moderator
Hey soccerlaurie, I hope you're doing well!
Did you manage to follow the steps that Mark provided? Did you have any trouble doing so?
Have you tried to contact Dropbox Support directly for this?
If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.
Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.
Let me know more!
