Forum Discussion

Tylermorris79's avatar
Tylermorris79
New member | Level 2
7 months ago

How can I cancel/be refunded for a Dropbox account I can't access?

lo Dropbox Support Team,   I am experiencing an issue with recurring charges from Dropbox that have been happening monthly for several years. Unfortunately, the email address associated w...
account access
cancellations
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
Tylermorris79 wrote:

I would like to cancel the subscription immediately and stop any future charges. I would also like to request a refund for the charges ...

You can contact Support for assistance cancelling the subscription and any future charges, but it's unlikely you'll be able to get a refund. In most cases subscription fees are non-refundable.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

About Plans and Subscriptions

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The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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