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rsandison's avatar
rsandison
Explorer | Level 4
3 years ago
Solved

Cancellation - how hard can it be ??

How hard is it to cancel a subscription & get a refund for a PayPal automatic payment. Drop box help screens & email support are a joke!

billing
cancellations
Payments
Refunds
  • Rich's avatar
    Rich
    3 years ago
    rsandison wrote:
    How hard is it to cancel a subscription & get a refund for a PayPal automatic payment. Drop box help screens & email support are a joke!

    It's pretty simple to cancel a subscription, though typically there are no refunds. When you cancel an account, you're cancelling the automatic renewal that would occur at your next billing period. You'll retain your account benefits until then, at which point your account will be downgraded.

     

    If you subscribed through an in-app purchase or within the Apple App or Google Play stores, you need to contact either Apple or Google.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    rsandison wrote:
    How hard is it to cancel a subscription & get a refund for a PayPal automatic payment. Drop box help screens & email support are a joke!

    It's pretty simple to cancel a subscription, though typically there are no refunds. When you cancel an account, you're cancelling the automatic renewal that would occur at your next billing period. You'll retain your account benefits until then, at which point your account will be downgraded.

     

    If you subscribed through an in-app purchase or within the Apple App or Google Play stores, you need to contact either Apple or Google.

  • Rodrigo Pereira's avatar
    Rodrigo Pereira
    Explorer | Level 3
    3 years ago

    Hello Dropbox Team.
    I canceled my strap on Dropbox.
    I didn't know that I would also need to cancel on Paypal.
    Then the subscription expired and I was charged automatically, on the 19th now.
    I immediately canceled it on Paypal but the charge seems to have already been made.
    I would like to get my payment back. Since I won't be using Dropbox anymore.
    I used it for many years but I had problems with losing files that were not possible to be recovered by the support team.
    I was very upset and that's why I stopped using your service.
    And now this problem... It's not been a good experience.
    Can you solve this problem for me?
    Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rodrigo Pereira, let's jump right into this! 

     

    Can I send you an email, in order for me to have a closer look into this? 

     

    Thanks a bunch!

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