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Ticcy Henry's avatar
Ticcy Henry
Helpful | Level 6
9 months ago
Solved

How can I find out which account was charged and get a refund for the fee?

Hello，Everyone On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment tr...
billing
Payments
Refunds
  • Ticcy Henry's avatar
    Ticcy Henry
    9 months ago

    Dear  Megan

    Thank you for your help. I have received the refund information from Paypal.

    I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

    Thank you Dropbox, thank you Megan!

    All the best.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey there, Ticcy Henry, welcome to our Community!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Keep me posted!

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