Forum Discussion

Ticcy Henry's avatar
Ticcy Henry
Helpful | Level 6
9 months ago
Solved

How can I find out which account was charged and get a refund for the fee?

Hello，Everyone On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment tr...
billing
Payments
Refunds
  • Ticcy Henry's avatar
    Ticcy Henry
    9 months ago

    Dear  Megan

    Thank you for your help. I have received the refund information from Paypal.

    I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

    Thank you Dropbox, thank you Megan!

    All the best.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Ticcy Henry wrote:

... my Paypal account was charged $119.88 by an unknown Dropbox account.

Did you also contact PayPal? If you've been charged by Dropbox and didn't provide them with your billing information, then someone else has and you should be contacting PayPal to make sure there are no other fraudulent attempts on your account.

  • Ticcy Henry's avatar
    Ticcy Henry
    Helpful | Level 6
    9 months ago

    Thanks for your help, Dropbox has helped me complete the refund.Best

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