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Ticcy Henry's avatar
Ticcy Henry
Helpful | Level 6
9 months ago
Solved

How can I find out which account was charged and get a refund for the fee?

Hello，Everyone On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment tr...
billing
Payments
Refunds
  • Ticcy Henry's avatar
    Ticcy Henry
    9 months ago

    Dear  Megan

    Thank you for your help. I have received the refund information from Paypal.

    I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

    Thank you Dropbox, thank you Megan!

    All the best.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

No worries, Ticcy Henry!

I just sent you an email. I'll be happy to continue there.

Thanks a bunch! 😇

Ticcy Henry's avatar
Ticcy Henry
Helpful | Level 6
9 months ago

Dear  Megan

Thank you for your help. I have received the refund information from Paypal.

I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

Thank you Dropbox, thank you Megan!

All the best.

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