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How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub.
It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work.
I want to keep my subscription but want to take advantage of this offer I'm entitled to.
Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan.
I've been paying for Adobe for 30 years and Dropbox for 15 years.
Many thanks!
Thanks for posting your question to our Community, Measle.
Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.
It works for existing users, just not the ones that have already purchased their plan.
Let me know if you have any questions.
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I'm having the same issue! I currently have a Dropbox Basic account, but I also have an Adobe Creative Cloud subscription that says I can get 50% off Dropbox Plus. When I try and redeem the offer, the following message pops up: "The cash codes can't be applied, please contact sales for more information." I tried to contact sales but they sent an automated response that routed me here.
Thanks for reply!
My account's plans page says Dropbox Basic. I'm looking at these 3 pages and it seems they don't have an expiration date.
- https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?locale=en
- https://www.dropbox.com/lp/adobe?_tk=bd_adobe_pro_cc&partner=dropbox
- https://www.dropbox.com/buy/plus?code=ADOBECC&_tk=bd_adobe_pro_cc
I am having the same problem and had a chat with Dropbox. They told me to contact Adobe, but their webpage clearly states:
What do I do if I cannot redeem an offer?
You'll need to get in touch with the partner using contact details from their website.
I wrote to Dropbox again with that information, but never got a reply. 😞It's a basic plan !
Supplementary Info
I received the following response from Adobe's X account:
https://x.com/AdobeCare/status/1849087138572194050
> Hi there! We're here to help. It seems like the issue you’re experiencing is related to a cash code, which is managed by Dropbox. We recommend contacting Dropbox support directly for assistance with this matter. Feel free to reach out if you have any questions.
- Megan
Dropbox Community Moderator
Hey all, thanks for reporting this to us!
I did some digging on my end, and I'm afraid that it seems our Adobe promotion is no longer active, and has expired mid-October.
If you need further help, let us know.
Hi Megan , I'm having the same issue redeeming the promotion, and there is no time limit on the offer on the creative cloud benefits page. Please, see screenshots below.
https://ibb.co/tX3jbLT
https://ibb.co/V9k6F64
https://ibb.co/d5kG6VkWhy is the promotion still active then? I don't see any expiration date. Can you provide proof that it is expired? Here is a screen shot of the promotion, active as of moments ago.
Op here. There is no expiry date on the promotion on Adobe's site and the link is still active.
It's like no one wants to take responsibility for this actually really good offer (on the surface) but it doesn't work. There are no terms anywhere and therefor there should be no exclusions as they are none implied.
