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ritesh369's avatar
ritesh369
Explorer | Level 3
11 months ago

How can I remove my credit card from Dropbox, after downgrading my account to Basic?

Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my credit card. 

 

Please help to remove this credit card as soon as possible. 

Billing
downgrade
Dropbox Basic
Payments

9 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi ritesh369, and welcome aboard our forum. 

     

    First off, can you send a screenshot of what you see on your Plan page here? 

     

    I’d also like one more screenshot of your "Manage account" section (while hiding your payment details). 

     

    We’ll go from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for that, ritesh369! Can I log a ticket for you and check this further?

  • ritesh369's avatar
    ritesh369
    Explorer | Level 3
    11 months ago

    Hey Nancy,


    If logging ticket will escalate this issue and resolve it then please go ahead and log the ticket. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi ritesh369, I've opened a ticket for you, please could you reply to it as soon as possible!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hi CameronSuthe! Hope you're doing well. 

    Can I message you to the email address you’ve linked to your Community profile here? I can further assist you this way.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hey CameronSuthe, I just reached out to you via email, so we'll continue there.

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