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Forum Discussion

Christy6's avatar
Christy6
New member | Level 2
2 months ago

How can I upgrade to a different plan instead of Dropbox Family on Google Play?

I'm not sure what happened, but when I tried to upgrade to a higher plan than my current one it somehow gave me a family plan which doesn't fit what I need. Now in Google Play I can't do anything but cancel or keep the family plan. How can I get into the correct plan for my needs?

Plans
upgrades

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey there, Christy6!

    I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!
     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Christy6, thanks for your post and welcome to the Community. 

    What Dropbox plan do you wish to upgrade to instead? Since you mentioned a higher plan than Dropbox Family, did you wish to upgrade to a Dropbox team plan perhaps?

    Also, when purchasing the Family plan via your Google Play account, you paid for a monthly billing cycle, correct?

    Let me know and we’ll go from there.

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