Forum Discussion

Harmonizer's avatar
Harmonizer
New member | Level 2
3 years ago

How do I cancel a automatically renewing subscription to an account I do Not have access to?

My original DropBox email no longer exists, so I Can NOT cancel my subscription, nor access my files. This has been for almost 2 years and DropBox refuses to help me and continues to charge me $200 a...
cancellations
Create or delete account
Refunds
jimmyociv's avatar
jimmyociv
New member | Level 2
2 years ago

I am going through the same thing. The link on this page and the instructions are not clear and do not get me what i need. I tried the chatbot and getting access to the help service but drop box team does not help. Drop box team please respond with an updated solution or I will contact FTC as well. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
jimmyociv wrote:

I tried ... getting access to the help service but drop box team does not help. Drop box team please respond with an updated solution or I will contact FTC as well.

What is your ticket number?

 

If you don't have one, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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