How do I cancel my deceased mother's account and get a refund?

Question

My mom passed away in October and my dad just got a charge on a shared card. We can't find any information on her account and she doesn't have the app on her phone. We would like to cancel the account and request a refund. The website and help links aren'r really helpful.
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Megan · Answer

Hi Misty3, no worries, I am here to help!&nbsp;
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Is it okay if I send you an email, in order for us to have a closer look into this?&nbsp;
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Let me know more, and we'll take it from there!&nbsp;

Misty3 · Answer

Yes, that would be great.&nbsp;

Megan · Answer

Hi Misty3, I just sent you an email.
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I'll see you there, cheers!

Misty3 · Answer

Ok - I got the email and confirmed it was me...I have "Leveled up" a couple of times for responding and starting a discussion, but I haven't actually gotten any help or an answer. I don't have dropbox and I hate that my mom did. Now, since no one really seems to want to help, my dad is probably just out $126.35.

Megan · Answer

Hi Misty3, I just responded back to our email.&nbsp;
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Did you have a chance to review it?&nbsp;

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How do I cancel my deceased mother's account and get a refund?

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