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How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
166 Replies
Hi Daphne,
The ticket # is 11970487. I need to find out what billing details are on this account and CANCEL it. Customer support has not gotten back to us since December. We've reached out almost 20 times now. What do we need to do in order to get some help???
- Daphne
Dropbox Community Moderator
Thanks for that ticket number Needhelptocanceldragon!
I've just followed up with you via email regarding this ticket, so please give me a shout here if you don't get that email. Cheers! Hi, I got billed to my credit card as well. My subscription was downgraded to Basic and I lost all my files and now dropbox is charging me for US$119.88 for my annual subscription. Please help.
- Daphne
Hi,
I can't see a cancel button on my Plan page plus i don't have a subscription linked to my apple ID. This is so frustrating, I've followed all of the instructions. I just want to downgrade to the free option again, but clearly that has been made very difficult to do! HELP ME PLS!
I'm owed months worth of fees and you guys offer the most complicated/frustrating service ever! pls email me ASAP so I can we can sort out this cancellation and refund process.
Thanks!- Mark
Super User II
My guess is you have two accounts.
Use the Credit Card Look up tool to work out which account you upgraded and cancel it.
https://help.dropbox.com/accounts-billing/payments-billing/find-credit-card-charge
Note that Dropbox only offers refunds where it legally has to.
- I definitely don’t have two accounts. It’s always just been the one. I’ve also gone through this process and only found that it is a paid subscription under the email/account that I’m currently using to type this.
Also, after skimming through this subject on the community forum, it’s seems to me that I’m not the only one who is a victim of this fraudulent process and Dropbox need to give answers.. - JayHi bigbusiness, are you able to see the recent transactions under this page on your account?
You can try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system! - Thank jay! Appreciate it
- JayThanks bigbusiness, did you get a ticket ID so I can locate it on our system?
