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Forum Discussion

DJOS85's avatar
DJOS85
Explorer | Level 3
7 months ago

How do I redeem the promotion with my new Acer computer?

Hi there, I recently purchased a new Acer computer. I installed dropbox, logged in with my existing ID, and can access the files no problem - how do I redeem the 100gb promotional deal?
Promotions
Storage space
DJOS85's avatar
DJOS85
Explorer | Level 3
7 months ago

HI Mark, I have not.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi from me too, DJOS85. Can we go ahead and log a ticket for you next? We can message you to the email address that’s linked to your Community profile here.

  • DJOS85's avatar
    DJOS85
    Explorer | Level 3
    7 months ago

    HI Nancy, yes please do.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      You’re all set, DJOS85! Please reply to my email, when you see it.

      • ComicConfan's avatar
        ComicConfan
        New member | Level 2
        4 months ago

        Hi Nancy, I have the same exact issue. I got a brand new Acer Predator Laptop and the Dropbox deal popped up. I logged in and it said I got it. But now when I go back into it it says 2GB. I think it created a new dropbox account somehow with the same email because if I login on my desktop pc or phone, it shows the same email but my name in English and on my laptop it shows my first name in Italian. It's very weird. I am American and in America but my first name is Italian. I am pointing this out because I think it created two accounts from my email. 

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