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Forum Discussion
How do I redeem the promotion with my new Acer computer?
Hi there, I recently purchased a new Acer computer. I installed dropbox, logged in with my existing ID, and can access the files no problem - how do I redeem the 100gb promotional deal?
Hi Nancy, I have the same exact issue. I got a brand new Acer Predator Laptop and the Dropbox deal popped up. I logged in and it said I got it. But now when I go back into it it says 2GB. I think it created a new dropbox account somehow with the same email because if I login on my desktop pc or phone, it shows the same email but my name in English and on my laptop it shows my first name in Italian. It's very weird. I am American and in America but my first name is Italian. I am pointing this out because I think it created two accounts from my email.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey ComicConfan! From your post, I also get the impression that a new Dropbox account has been created.
However, since one email address can only be tied to one Dropbox account and not more, I’d like you to compare both of them once again and make sure you’re seeing indeed the exact same email address in both cases (keep in mind that even an extra dot in one of the email addresses means that they’re not the same).
