We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

NeedHelp21's avatar
NeedHelp21
New member | Level 2
2 years ago

How to cancel a subscription linked to an email I no longer have access to?

I am trying to cancel a subscription linked to an old work email I no longer have access to (different account than the one I'm using to post this). I have the username and password, but when I log in it requires 2FA through the email which I cannot access.

 

What is the best way to cancel this subscription?

 

Thanks for the help!

 

account access
cancellations
downgrade
emails

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi NeedHelp21! Hope you’re doing well, and welcome to our forum. 

     

    Do you remember how exactly your Dropbox account had been upgraded? Was it through www.dropbox.com or iTunes/Google Play? 

     

    If the former, and you haven’t opened any tickets with our support team yet, I can log one for you and further assist. 

     

    Keep me posted.

  • NeedHelp21's avatar
    NeedHelp21
    New member | Level 2
    2 years ago
    Thank you for the help. It is the former - just paying through Dropbox.com.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey NeedHelp21, I just sent you an email, and I'll be happy to see you there.

     

    Thanks a bunch!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!