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shreefmokhtar's avatar
shreefmokhtar
New member | Level 2
5 months ago

How to cancel and receive a refund for my PayPal charge linked to Dropbox?

Hello. i have canceled my subscribe and need to refund paypal payment please
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
shreefmokhtar wrote:

i have canceled my subscribe and need to refund paypal payment please

Refunds are only issued where legally required (which is why you are given lots, and lots, of notice emails before subscriptions are taken). 

Once an upgrade goes through it usually isnt possible to cancel. What happens is you are telling Dropbox to not auto renew in the future and so you keep the plan you have bought until it expires. 

You can get info on that here and for support and refund requests you need to contact support at http://www.dropbox.com/support. 

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