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mimicohero's avatar
mimicohero
Explorer | Level 3
4 years ago

How to cancel charges from deleted google account?

In November, my work-related google account was deleted. I used this account on dropbox prior to its deletion and I have been charged $15.99 per month since November, even though the associated email...
billing
cancellations
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi mimicohero, I hope you're having a great day so far!

 

It's important to note, that Dropbox wouldn't know if the associated email to the account has been deleted. 

 

If you can remember the email, and password you should be able to access said account. Have you tried it? 

 

Let me know, and we'll take it from there! 

mimicohero's avatar
mimicohero
Explorer | Level 3
4 years ago

Hi Megan,

 

I have tried logging in to the account but have had no success even though I'm pretty sure I'm entering the correct password. I have no way of changing my password because it will send recovery information via "Forgot Password" to my non-existent email.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry to jump in here, mimicohero.

     

    No worries, if you have the billing info attached to the payments you've made, we should be able to look up the account and cancel the subscription.

     

    Can I reach out to you via email, so we can investigate?

    • mimicohero's avatar
      mimicohero
      Explorer | Level 3
      4 years ago

      For sure! Please reach me at the email tied to this account.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Perfect, I just sent you an email, so make sure to get back to me when you get a chance!

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