We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
eferrer
2 years agoNew member | Level 2
How to notify Dropbox when a user has died?
Hello, I need help! My spouse, who passed away, used Dropbox and I have his log info. When I logged in today, the account was empty - no files whatsoever. This is not an issue with payment, because...
Mark
Super User II
2 years agoHi eferrer
Sorry to hear about your loss 😞
For the account you've logged in to have you looked at www.dropbox.com/events to see what is going on? Its almost certain he had a different account with the info on to what you see if you are getting an empty account.
In terms of moving on also please see: https://help.dropbox.com/account-settings/access-account-of-someone-who-passed-away
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!