Forum Discussion

anonymous's avatar
anonymous
11 months ago

How to redeem the HP promotion?

I purchased a brand new HP PC and received an offer of 100 GB of Dropbox space free for 1 year.  I agreed to the Dropbox and HP offer terms, logged into my account, followed all prompts, and did NOT receive anything!!!  Why have I not received my promo space, and when will the offer actually be honored?  By the way, I have read the "How to redeem the HP and Dropbox promotion" article (https://help.dropbox.com/storage-space/hp-promotion), its FAQs and Terms, and can confirm that I am NOT ineligible for the promotional space.

Promotions

12 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi there anonymous - sorry to hear you're having issues with this.

    Since you've already followed the steps outlined in this Help Center article, may we reach out via email to investigate further? 

    Thanks!

  • anonymous's avatar
    anonymous
    11 months ago

    Yes, you may.  However, I don't want to write my email address in a public forum.  Can Dropbox Staff gather my email address from the details I entered to create my Community account?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey anonymous, we surely can do that.

    I just created an email on my end for you. I'll be happy to see you there. 😀

  • anonymous's avatar
    anonymous
    11 months ago

    How do I learn the email address that you created?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Sorry, my bad anonymous.

    I meant that I just created a ticket for you. You should be able to check your Community-linked email address, and reply back to me. 

  • anonymous's avatar
    anonymous
    11 months ago

    I have not received an email regarding a service ticket.  Besides notifications that a reply was added to this Community post, the only emails I've received from Dropbox were "invitations" to spend money to upgrade to Dropbox Plus.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    hp_promo_denied wrote:

    I have not received an email regarding a service ticket.

    Make sure you're checking the same email address that you see here, and be sure to check your spam/junk folder as well.

  • anonymous's avatar
    anonymous
    11 months ago

    My email address in my Community profile is correct.  I have checked my spam folder.  I have not received an email regarding a service ticket.  If a ticket was created, notification of that ticket was not emailed to me.  Please create another ticket.  Thank you.

  • anonymous's avatar
    anonymous
    11 months ago

    Please send another email.

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