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Armstrong69's avatar
Armstrong69
Explorer | Level 4
2 years ago
Solved

How to upgrade to the Dropbox Basic Extra plan?

Hello, Hello,   Would like to purchase more DropBox space, however the next size plan is 2TB, do not require this much space, its more then HDD size !! I have spotted on the forum 'Dropbo...
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  • Megan's avatar
    Megan
    2 years ago

    Hi Armstrong69, I hope you're doing well!

     

    You can try upgrading to the Basic Extra plan using this link. 

     

    However, keep in mind that at the moment, it's only limited to a small number of people.

     

    If the link doesn't help, let me know and I'll be more than happy to help!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
GianvittorioN wrote:

I also used the link proposed in your response but I receive an error.

YOU used the link and received an error, which would be expected since you already have the plan. Did your wife try the link, while either signed in to her account or not signed in at all?

issa2's avatar
issa2
Helpful | Level 5
2 years ago

I got this error: "You are not currently eligible for this product."

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    issa2 wrote:

    I got this error: "You are not currently eligible for this product."

    Dropbox periodically tests different plans and/or features with a small group of people to see how they're received and how well they work. Offers like this could be limited to a geographic region, or to a group of people on a specific operating system.

     

    If you're not currently eligible for a specific plan or product, there's no way to opt-in to it. You'll need to wait until they widen the test group or fully release it.

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