Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Armstrong69's avatar
Armstrong69
Explorer | Level 4
2 years ago
Solved

How to upgrade to the Dropbox Basic Extra plan?

Hello, Hello,   Would like to purchase more DropBox space, however the next size plan is 2TB, do not require this much space, its more then HDD size !! I have spotted on the forum 'Dropbo...
billing
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    2 years ago

    Hi Armstrong69, I hope you're doing well!

     

    You can try upgrading to the Basic Extra plan using this link. 

     

    However, keep in mind that at the moment, it's only limited to a small number of people.

     

    If the link doesn't help, let me know and I'll be more than happy to help!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jimmle, could you let me know if you're able to access this link, while logged into your account, to upgrade to the Basic Extra plan?

jimmle's avatar
jimmle
New member | Level 2
2 years ago

Hi Jay,

Same message-My account isn't eligible. It's worth mentioning that my account is currently subscribed to the Plus (2 TB) plan, with a scheduled cancellation on my next renewal in September. My current plan is too expensive for too much storage space- I'm looking to downsize.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, the plan should only be available to users on a Basic plan, so it isn't possible to upgrade from a Plus plan. 

     

    Once your account downgrades in September, you can try to upgrade to this plan again.

    • jimmle's avatar
      jimmle
      New member | Level 2
      2 years ago

      Thanks Jay, this is helpful. In the meantime, are you able to share what the plan's pricing and storage options are?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        My post from earlier this year describes what the plan offers. Essentially, it's just like the Basic plan, but with 50 GB of quota.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!